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Whether you want to improve the service for your installed base or maintain your production lines more efficiently and sustainably: With Servicer solution, you get comprehensive, modern cloud-based software that will make you a digital champion in no time.

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Elevate your business to 5 star with Servicer

Product

Recognize

The problem

Over the past decade, the landscape of service, maintenance, and repair work has undergone significant transformation. Relying on traditional methods like Excel spreadsheets and paper documentation has become nearly unfeasible for planning, executing, and consistently delivering high-quality outcomes for every task.
  • Manual prioritization. Concerned about incorrect priorities.
  • Continuous re-planning. Interruptions disrupt plans.
  • Constant context switching. Limited time to focus.
  • Multiple tools. Juggling calendars, to-do lists, and spreadsheets.
  • Eliminate the need for prioritization. Servicer automatically prioritizes your tasks.
  • Exceed expectations with Servicer
  • Remember everything. Servicer diligently tracks all your priorities.
  • Experience tranquility. Servicer provides reliable support and assistance.

"I am so pleased with this product. I wish I would have thought of it first. I would also like to say thank you to all your staff. It fits our needs perfectly."

Carly Davie

Ceo - Cliency

Mastering Work Order Completion: Timing, Reasons, and Methods​

Gathering Information, Creating, Assigning, and Real-Time Monitoring of Work Orders

1

Elevate

customer experience

  • Von Anfrage bis zur Installation - in Rekord-Geschwindigkeit
  • Qualifizierte Leads mit individuellen Landingpages
  • Projektabwicklung verbessern

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Elevate

customer experience

2

  • Vermeiden Sie unnötige Anfahrten für ein Angebot
  • Reduzierung der Fehlerquoten in der Bearbeitung
  • Stets aktueller Status zu allen Installationsprojekten

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3

Elevate

customer experience

  • Alle Informationen, Protokolle und Dokumente an einem Ort
  • Genauer Überblick zum Projekt-/Aufgaben-Fortschritt aller Beteiligten
  • Projekt- und Taskmanagement für kleine und große Installationsprojekte mit Projektvorlagen

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Elevate

customer experience

4

  • Erstellen und Versenden Sie Angebote und Rechnungen mit Vorlagen
  • Digitale Angebotsannahme und automatisierte Zuweisung und Benachrichtigung
  • Leistungs- und Produktkataloge mit individueller Margensteuerung

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5

Elevate

customer experience

  • Zentrale Erfassung von Anfragen und Tickets mit Service-Levels
  • Zuweisung von Anfragen an Kunden und Projekte
  • Planung von Service, Wartung & Instandhaltung

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Have a really
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Interfaces & APIs to connect your IT systems

Over the past decade, the landscape of service, maintenance, and repair work has undergone significant transformation. Relying on traditional methods like Excel spreadsheets and paper documentation has become nearly unfeasible for planning, executing, and consistently delivering high-quality outcomes for every task.

Highest security standards for your data

Your data and your trust are our top priority. For hosting, the Servicer relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by Servicer with security mechanisms such as password change cycles and 2FA.
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Data Encryption

Servicers implement strong encryption protocols to protect data in transit and at rest, preventing unauthorized access and ensuring confidentiality.

Access Control

Ensuring only authorized servicers have access to sensitive data, through robust authentication and authorization mechanisms for CRM and order management software.

Audit Trails

Servicers conduct thorough and regular security audits to identify vulnerabilities and ensure compliance with the latest security standards for CRM and order management systems.

Incident response

Servicers maintain an effective incident response plan to quickly address any security breaches, minimizing impact and restoring system integrity.

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